Terms - VoucherMe

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VoucherMe Ltd.

Terms of Service

Last updated: November 2020

These Terms of Service ("Terms", "Terms of Service") govern your relationship with www.voucherme.ie website (the "Service") operated by VoucherMe Ltd. ("us", "we", or "our").

Please read these Terms of Service carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

2. Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

3. Fund Protection

VoucherMe gift vouchers (in both electronic and hard copy form) are an electronic money product issued by VoucherMe Limited. VoucherMe keeps all stored money exchanged for gift vouchers in a bank account which is separate and segregated from the assets of VoucherMe Limited. This means, in the unlikely event of VoucherMe Limited becoming insolvent, your money is protected and will be available for return to gift vouchers holders.

3.1

The Irish Deposit Guarantee Scheme does not cover claims made in connection with the issuing of electronic money.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

4.1 Competitions

1. The promoter is: VoucherMe Limited (CRO No. 653131) whose registered office is at Station House, Manulla, Co. Mayo, F23 VR02, Ireland.
2. Competitions are open to registered users of VoucherMe except employees of VoucherMe and their close relatives, and anyone otherwise connected with the organisation or judging of the competition.
3. There is no entry fee and no purchase necessary to enter competitions.
4. By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
5. Route to entry for competitions and details of how to enter are via http://www.voucherme.ie/competition. Competitions will run on our website, Facebook and Instagram pages.
6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
7. Closing date for entries will be specified on the competitions Entry Form. After this date no further entries to a competition will be permitted.
8. No responsibility can be accepted for entries not received for whatever reason.
9. The rules of competitions and how to enter are set out on each competition Entry Form.
10. By entering a competition, you agree to have your email address passed on to our 3rd party/parties directly involved in that competition for future promotional efforts by them.
11. The promoter reserves the right to cancel or amend competitions and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Such change shall be effective immediately upon posting to this webpage.
12. The promoter is not responsible for inaccurate prize details supplied to any entrant or by any third party connected with competitions.
13. Prizes will be as stated on the competition entry form and no cash or other alternatives will be offered. Prizes are not transferable.
14. Winners will be chosen at random by software, from all entries received and verified by the promoter and or its agents.
15. The winner will be notified by email and/or DM on Facebook/Instagram and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
16. The promoter will notify the winner when and where the prize can be collected / is delivered.
17. The promoter’s decision in respect of all matters to do with competitions will be final and no correspondence will be entered in to.
18. Competitions and these terms and conditions will be governed by Irish law and any disputes will be subject to the exclusive jurisdiction of the courts of Ireland.
19. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with GDPR and will not be disclosed to a third party without the entrant’s prior consent.
20. The winner’s name will be available 28 days after closing date by emailing info@voucherme.ie.
21. Competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to VoucherMe Limited and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at http://www.voucherme/terms#privacy.

5. Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

6. Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

7. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of info@voucherme.ie and include in your notice a detailed description of the alleged Infringement.
You may be held accountable for damages (including costs and legal fees) for misrepresenting that any Content is infringing your copyright.

8. Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of VoucherMe Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws of both the Ireland and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of VoucherMe Ltd.

9. Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by VoucherMe Ltd.
VoucherMe Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that VoucherMe Ltd. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

11. Limitation of Liability

In no event shall VoucherMe Ltd., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

12. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
VoucherMe Ltd. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

13. Governing Law

These Terms shall be governed and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

14. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

15. Contact Us

If you have any questions about these Terms, please contact us.

Terms of Service of www.voucherme.ie

VoucherMe Ltd.

Data Protection Notice
Last Updated: September 9, 2020

Introduction

At VoucherMe Limited we understand that the privacy and security of your information is important to you. To this end, we endeavour to safeguard the privacy of all information you entrust us with in order to protect and respect your privacy.

This Data Protection Notice sets out the basis upon which we collect, use, store and disclose personal data collected from you and/or held about you, as well as your rights in relation to that data. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of Data Protection Laws, VoucherMe Limited, with a registered address at Station House, Manulla, F23 VR02, County Mayo, and registered under company number 653131 will act as a Data Controller when registering businesses, processing gift voucher purchases and where dealing with suppliers and in this role it is responsible for processing your data in a safe, secure and compliant manner.

What personal information may we collect from you?

When we refer to personal data in this notice, we mean information that can or has the potential to identify you as an individual.

We may hold and use personal data about you as a registered business, customer, or gift voucher recipient.

Personal data we collect from you may include the following:

  • Your Email Address and Full Name when signing up on the VoucherMe website;
  • Your Business Name, Business Address & Telephone Number when registering as a business;
  • An ID, either your Passport or Driving Licence (front & back) if you are a business and we create your MangoPay Account;
  • A Proof of Business Registration Document (A letter from Revenue dated within the last 3 months or Statement of Account from ROS,) needed for your business’s KYC Validation with MangoPay;
  • The Form of Constitution or Articles of Association for a Limited Company, needed for your business’s KYC Validation with MangoPay;
  • Your 9 digit IE Vat number;
  • The First Name & Email Address or 10 Digit Mobile Phone number of a gift voucher recipient;
  • The Full Name & Address of a hard copy gift voucher recipient;
  • Information on your gift voucher purchases which you have chosen to have stored on the calendar feature in your User Dashboard.
  • Information that you give us through social media promotions;
  • information about complaints and incidents;
  • information obtained from customer surveys that you have taken part in;
  • information that you give us when you submit a question/comment in the Contact Form on our website;
  • information you give us when you apply for a job with us (CV, cover letter, contact details);
  • information you give us when you publish public comments on our social media pages e.g. Facebook, Twitter, Instagram, Google, LinkedIn, etc.

Please note: where you have named and provided us with personal data about a person through a gift voucher purchase or social media promotion, it is your responsibility to ensure that the individual is aware of and accepts the terms of this Data Protection Notice.

What personal information may we receive from third parties and other sources?

We may obtain the following categories of personal data from a Chamber of Commerce, you as a business are a member of. The data will include:

  1. Name of Business;
  2. Name of Business Owner;
  3. Business Address;
  4. Business Email Address;
  5. Daytime Telephone Number;

Why do we collect this information?

Your personal data will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected. Your information helps us to provide and improve our services.

We will use this information as follows:

  • To create your User Account on the VoucherMe website;
  • To create your Store Page on the VoucherMe website;
  • To create your MangoPay Account on the MangoPay website;
  • To include you in Group Voucher initiatives;
  • To generate monthly Vat invoices of service fees;
  • To send a gift voucher via text message or email to a recipient;
  • To send a hard copy gift voucher to a recipient;
  • To keep you informed on our latest services and offerings, where you have subscribed to receive such information;
  • To create a candidate profile for you if you are a prospective employee;
  • To constantly improve our website services and security;
  • To carry out internal audits.

With whom do we share this information?

We may share some or all of your personal data with our selected business associates, suppliers and contractors to provide you with our services. For example, these business partners may include:

  • MangoPay who is our secure online payment service provider;
  • Our IT service provider, Chad Cardiff Services;

How long do we retain your information for?

We will retain your personal data only for as long as is necessary, according to the following retention criteria:

  • We retain your data as long as we have an ongoing relationship with you (in particular, if you are a registered business or user).
  • We will only keep the data while your account is active or for as long as needed to provide services to you.
  • In relation to your data obtained from Chambers of Commerce, the transmitted data will be deleted when either;
    1. your Store Page has been created on the VoucherMe website.
    2. If within 5 attempts of contacting you, you do not wish to become part of a Group Voucher initiative.
  • For recipients of gift vouchers, data is deleted 8 years after the purchase date.

What legal basis do we have to process your data?

The legal bases for the processing of your personal data are:

  • that you have provided consent for the processing of one or more specified purposes such as;
    1. processing of gift voucher purchases;
    2. marketing, for example when you register on the VoucherMe website and consent to receiving marketing material or subscribe to receive future material;
    3. for MangoPay to carry out Know Your Customer (KYC) due diligence on you;
  • the processing is necessary for compliance with certain legal obligations to which we are subject;
  • processing necessary for the purposes of the legitimate interests which we pursue where such interests are not overridden by your interests or fundamental rights or freedoms which require the protection of your information.

Do we transfer your information outside the European Union (EU) or European Economic Area (EEA)

At this time we do not transfer data outside of the EU or EEA.

What are your rights with respect to your personal data?

You have the following rights:

  • The right to access the personal data we hold about you;
  • The right to require us to rectify any inaccurate personal data about you without undue delay;
  • The right to have us erase personal data we hold about you. It should be noted that this is not an absolute right and is limited to certain specific situations such as, for example, where processing is unlawful, where it is no longer necessary for us to hold the personal data in order to provide you with our services or, in some circumstances, if you have withdrawn your consent to the processing and there is no other legal ground for our processing of the data;
  • The right to object to us processing personal data about you such as processing for profiling or direct marketing;
  • The right to ask us to provide your personal data to you in a portable format. This right only applies to data which you have provided to us, and where the processing is carried out by automated means;
  • The right to request a restriction of the processing of your personal data.

Where our processing of your personal data is based on your consent to that processing, you have the right to withdraw that consent at any time but any processing that we have carried out before you withdrew your consent remains lawful.

You may exercise any of the above rights by contacting VoucherMe Limited at the details shown below.

You may lodge a complaint with your local supervisory authority with respect to our processing of your personal data. The local Supervisory Authority in Ireland is the Data Protection Commission.

You can contact the Office of the Data Protection Commissioner at:

Telephone: +353 (0)761 104 800 or Lo Call Number 1890 252 231

E-mail: info@dataprotection.ie

Postal Address: Data Protection Commissioner, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois

For further information please visit the Data Protection Commissioner website www.dataprotection.ie.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies to improve your online experience and our website.

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Certain information which you submit may also be collected to enable us to better understand our customers, to inform general marketing and to help provide a better experience of our services. We may use cookies for this purpose.

We may also use other companies to set cookies on our websites and gather cookie information for us – please refer to the information detailed below:

This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or 'break' certain elements of the sites functionality for you.

Disabling Cookies

Most browsers automatically accept cookies. You have the ability to accept or decline cookies or request that you be warned when a website is trying to install a cookie. This can be done by modifying the settings in your browser. Please note that disabling cookies may affect the functionality of some parts of this website for you.

For more information about managing cookies and how to stop cookies being installed visit http://www.allaboutcookies.org/manage-cookies/

The Cookies We Set

When you submit data through a form such as those found on contact pages or service pages, cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set certain cookies; these cookies enhance your experience of the website and ensure proper website functioning.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information about Google Analytics, and the cookies it sets, please visit:

https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

To opt out of being tracked by Google Analytics, please visit: http://tools.google.com/dlpage/gaoptout

As we provide a service to registered businesses it's important for us to understand statistics about how many of the visitors to our site actually contact us and as such, this is the kind of data that these cookies will track. This is important for you, as it means that we can accurately make business predictions that allow us to monitor our advertising.

Advertising or Targeting Cookies

We might, on some occasions, wish to advertise on social media or other websites. When we do this we may wish to use personal data in order to improve the targeting of the advertising. This enables us to improve efficiency and keep our costs down.

The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest. You can opt out of one or all third party Online Behavioural Advertising (OBA) cookies on the web browser you are currently using with an "opt-out cookie" by visiting:

http://www.youronlinechoices.com/ie/your-ad-choices

Changes to our Data Protection Notice

We keep our Data Protection policies under regular review and as a result it may be amended from time to time without notice. As a result we encourage you to review this Data Protection Notice regularly.

Please review this notice each time you use our website or our services. This notice was last updated on 9th September 2020.

How can you contact us

Email: info@voucherme.ie

Phone: (085) 1301380

Address: Station House, Manulla, F23 VR02, County Mayo, Ireland.

VoucherMe Ltd.

Cookies Policy
Last updated: August 2019
VoucherMe Ltd. ("us", "we", or "our") uses cookies on the VoucherMe.ie website (the "Service").

By using the Service, you consent to the use of cookies.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How VoucherMe Ltd. uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:
- To enable certain functions of the Service
- To provide analytics
- To store your preferences
- To enable advertisements delivery, including behavioral advertising

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user's language preference on the Service.
- Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the "remember me" functionality.
- Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.
- Advertising cookies. These type of cookies are used to deliver advertisements on and through the Service and track the performance of these advertisements. These cookies may also be used to enable third-party advertising networks to deliver ads that may be relevant to you based upon your activities or interests.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

What are your choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
- For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
- For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
- For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- For any other web browser, please visit your web browser's official web pages.

Where can you find more information about cookies


You can learn more about cookies and the following third-party websites:
- AllAboutCookies: http://www.allaboutcookies.org/
- Network Advertising Initiative: http://www.networkadvertising.org/

End: Cookies Policy of VoucherMe.ie

VoucherMe Ltd.

MangoPay Terms and Conditions
VoucherMe Ltd. ("us", "we", or "our") uses MangoPay payment gateway for transactions.

As a user of our site purchasing Voucher(s), you accept the General Conditions of Use outlined via:
https://www.mangopay.com/terms/MANGOPAY_Terms-EN.pdf

As a user of our site selling Voucher(s), you accept the General Conditions of Use outlined via:
https://mangopay.com/terms-and-conditions/payment-services

Please also review MangoPay's Privacy Statement outlined via:
https://mangopay.com/privacy-statement